Logistics Operations Executive / Sr. Executive

 

 

 

Key Responsibilities:

  • Manage end-to-end logistics operations including first mileand last-mile activities.
  • Supervise to achieve operational targets and service excellence.
  • Monitor operational performance, including TAT, SLA adherence, PDD, NDR, and exception management.
  • Manage relationships with courier partners to ensure smooth execution.
  • Analyze operational data and prepare MIS reports, dashboards, and performance reviews.
  • Drive resolution of critical customer escalations and ensure timely closure.
  • Conduct root cause analysis (RCA) for service failures and implement corrective actions.
  • Coordinate with cross-functional teams such as Sales, Finance, IT, and Customer Support.
  • Implement and monitor SOPs, compliance standards, and operational controls.

Required Skills:

  • Excellent analytical and problem-solving abilities.
  • Advanced knowledge of logistics operations and supply chain processes.
  • Proficiency in MS Excel (Pivot Tables, VLOOKUP, MIS reporting).
  • Strong stakeholder and courier management skills.
  • Excellent communication and escalation management skills.

Experience:

  • 2–4 years of experience in logistics, courier, e-commerce, or supply chain operations.

Preferred Qualification:

  • Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.